I have a question about my order, but I'm not sure if I should use the form or email. What's the best way to contact True Varsity?

The best way to reach us for any order-related questions is to use the contact form right here on our 'Contact Us' page. It helps us gather all the necessary details upfront, like your order number and specific request, so we can assist you faster. You can also email us at contact@truevarsity.com if that's more convenient.

I need help figuring out my size before I order. Can I get advice through your Contact Us page?

Absolutely! We know sizing can be tricky. When you use our contact form or email us about sizing, please include your chest or bust measurement if possible. This information helps our support team give you the most accurate sizing recommendations.

I want to customize a product with my team's logo. How do I get started when I contact you?

That's great! To get started with customization, please use the contact form on this page and share as many details as you can. Include the product name, what kind of customization you're looking for (like letters, patches, or embroidery), and any information you have about your logo. Attaching a logo file or an image helps us immensely.

What should I expect for a response time after I submit a question on your Contact Us page?

We always aim to get back to you as quickly as possible! Typically, you can expect a response within 24 to 48 business hours, Monday through Saturday. During really busy times, it might take a little longer, but we promise we're working on it!

Contact Us

We are here to help you design the perfect jacket! Whether you have questions about sizing, fabric materials, custom logo uploads, or team/group orders, our dedicated support team is ready to assist you.

For the fastest resolution, please review our support channels below or use the contact form at the bottom of this page.

Official Support Channels

Customer Support Email: contact@truevarsity.com
(We respond to all email inquiries within 24 business hours.
Phone Number: +1 (224) 5913358
Available for calls and support during business hours.
Mailing & Business Address:
766 Foster Ave, Bensenville, IL 60106, United States

Business & Support Hours

Our team is available during the following hours to process custom mockups, assist with orders, and answer inquiries:

Monday to Saturday: 9:00 AM – 6:00 PM (CST - Central Standard Time)
Sunday: Closed

Before You Send a Message (Helpful Tips)

To help us respond faster, please include:

Order number (if you already placed an order)
The product name or link
Your size question (chest/bust measurement helps a lot)
Customization details (letters, patches, embroidery text, logo info)
Photos (if reporting a damage/issue)

Response Time

We aim to reply as quickly as possible. During busy periods, responses may take 24 - 48 business hours. Use the contact form below to reach our team.

Account

Contact Us

Official Support Channels

Business & Support Hours

Before You Send a Message (Helpful Tips)

Response Time

Design Your Varsity Story