Got Questions? We've Got Answers! 🎓
Welcome to the True Varsity FAQs. Below you’ll find clear answers about ordering, customization, sizing, delivery, and care.If you need help at any point, email us at: contact@truevarsity.com
Ordering & Customization
Yes. Many styles allow customization such as chenille letters, patches, embroidery (names or logos), and color combinations.
Yes. If you need guidance before placing your order, email us and our team will help you choose suitable options.
We produce based on the details you submit at checkout. Please carefully review your size, colors, and customization before placing your order.
If you contact us quickly, we will try to assist. Once production begins, changes may no longer be possible.
Cancellation requests are handled case by case. Once production starts, cancellation may not be possible.
Sizing & Fit
Use our Size Guide and measure your chest/bust, shoulders, sleeve length, and jacket length. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Yes. We provide separate size charts for men and women, with measurements in both inches and centimeters.
Not necessarily. A varsity jacket should allow comfortable layering, but it should not look oversized unless that is your preferred style.
Traditional varsity jackets made with wool and leather provide moderate warmth. Satin styles are lighter and better suited for mild weather.
Production, Shipping & Delivery
Processing and production typically take 5 - 8 business days.
Shipping typically takes 11 - 12 business days after production.
Most customers receive their order within 16 - 20 business days (production + shipping).
Yes. We offer Free Shipping Worldwide.
Yes. Once your order is dispatched, tracking details are sent by email. Tracking may take 24 - 48 hours to update.
At this time, we use one standard shipping method to maintain consistency and reliability.
Delays may occur due to customs processing, weather conditions, or courier disruptions. If needed, we will assist you in tracking your shipment.
Payments & Checkout
We accept major card payments through Shopify checkout and PayPal.
Yes. Payments are processed through secure checkout systems provided by Shopify and PayPal.
Some countries may apply import duties or taxes upon delivery. These charges depend on local regulations and are the customer’s responsibility.
Returns, Refunds & Issues
Because each jacket is produced based on your selected details, change-of-mind returns are not accepted.
Please contact us within 7 days of delivery and provide clear photos. We will review the issue and assist with a solution.
Production is based on the information submitted at checkout. If you notice a mistake, contact us immediately. Once production begins, changes may not be possible.
For complete details, please see our Returns & Refunds Policy.
Jacket Care
We do not recommend machine washing. Professional cleaning is advised, especially for wool and leather styles.
We recommend professional cleaning to protect materials and finishing.
Hang it on a wide hanger in a cool, dry place. Avoid direct sunlight and heat sources.
For full care instructions, see our Jacket Care page.
Bulk, Teams & Group Orders
Yes. We support team, school, club, company, and event orders.
Yes. Share your quantity and design requirements, and we’ll provide a custom quote.
Email: contact@truevarsity.com
Varsity Jacket Guide
A varsity jacket is a traditional school and team jacket known for its letter or patches on the chest. It typically features ribbed cuffs, collar, and waistband and is designed for layering.
A letterman jacket is another name for a varsity jacket. The term refers to the chenille letter that represents a school or achievement.
In most cases, there is no difference. Both terms describe the same style of jacket.
A varsity jacket typically includes:
- Ribbed collar, cuffs, and waistband
- Letters or patches (often chenille)
- A structured, classic fit
Many traditional styles use a wool body with contrast sleeves.
Varsity jackets are commonly made from:
- Wool
- Genuine leather sleeves (traditional styles)
- Ribbed knit trim
Some versions use satin for a lighter feel.
Yes. You do not need to be an athlete to wear one. Many people choose varsity jackets for style or personal expression.
Varsity jackets often use heavier materials, detailed stitching, and customization like patches and embroidery. Made-to-order production also adds labor and preparation time.