Shipping Policy

Last Updated: May 30, 2026

Thank you for shopping at True Varsity (truevarsity.com). Because we specialize in custom, made-to-order, and hand-finished varsity apparel, our delivery process includes both a dedicated production phase and a secure transit phase.

Below are the complete details regarding our shipping times, costs, and terms.

1) Shipping Cost

Standard Shipping: FREE ($0.00 USD) on all orders.
Minimum Order Value: There is no minimum purchase amount required to qualify for free shipping.

2) Order Cutoff & Processing Time

  • Order Cutoff Time: 5:00 PM (CST) - Central Standard Time (Monday to Saturday).
  • Production & Handling Time: 5 to 8 business days.

(Because each jacket is custom made-to-order, manufacturing and quality inspection begin the business day following your order confirmation).

3) Transit Time & Delivery Estimates

Once production is complete, your item is securely packed and handed over to our premium courier partners (DHL, FedEx, or UPS).

  • Transit Time: 11 to 12 business days.
  • Total Estimated Delivery Time: 16 to 20 business days (Handling Time + Transit Time).

We primarily service and ship to the United States, Canada, the United Kingdom, and Australia.

4) Order Tracking

Tracking information is mandatory for all shipments. Once your order has been manufactured and dispatched, you will automatically receive a shipping confirmation email containing your tracking number and a link to trace your package. Please allow 24 to 48 hours for tracking updates to populate on the courier’s portal.

5) Customs, Duties, and Import Taxes

For international shipments outside of the United States, your package may be subject to import duties, customs taxes, or brokerage fees levied by your country’s customs authority.

  • These additional fees are not collected or controlled by True Varsity.
  • All customs charges are the sole responsibility of the customer at the time of delivery.

6) Delivery Addresses & PO Boxes

For international deliveries, customs duties or import taxes may apply depending on your country. Any such charges are the customer’s responsibility.

  • Address Accuracy: Customers are fully responsible for ensuring their shipping address, phone number, and email address are correct and complete at checkout. True Varsity is not liable for packages delivered to incorrect addresses provided by the buyer.
  • PO Boxes & Military Addresses: We highly recommend providing a physical street address. Delivery to PO Boxes or military bases (APO/FPO) may experience extended delays or rejection by express couriers.

7) Delays and Exceptions

While we work closely with our delivery partners to meet the stated timelines, transit delays can occasionally happen due to customs clearances, extreme weather, or regional courier disruptions. If your package experiences an unexpected delay, our support team will actively track the shipment and coordinate updates on your behalf.

Contact Information

For any questions regarding a shipment, tracking an order, or shipping terms, please reach out to our team:

Email: contact@truevarsity.com
Phone: +1 (224) 5913358
Business Address: 766 Foster Ave, Bensenville, IL 60106, United States
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM CST